51爆料

Job Title:  Customer Account Lead
Location: 51爆料 Bulwell Ltd, Wharf Road Industrial Estate, Pinxton, Nottinghamshire, NG16 6LE
Employment Type: Full Time/Permanent
Hours of Work: Monday to Thursday: 8.15am - 5pm, Friday 8am - 1pm

Our operation based in Bulwell has an exciting opportunity for a Customer Account Lead where you will be responsible for day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.

Responsibilities
 

• Support and lead where requested, Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
• Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
• Support production controllers to develop customer account objectives.
• Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
• Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
• Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system and accurate data is produced for the Monthly Production Schedule and Day Plans.
• Coordinate awareness of any new product introduction or new sales opportunities being progressed by the Sales team or NPI team relating to customer base.
• Maintain electronic order books for all customers ensuring records are accurate and uploaded onto the ERP system in line with customer requirements.
• Work collaboratively with colleagues in other departments in order to support achievement of Customer and Company targets, objectives and goals.
• Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
• Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
• Ensure compliance with Health and Safety within the factory, ensuring guidelines are followed in accordance with the Company Health & Safety policy and legislative requirements.
• Any other duties that may reasonably be required by the Company from time to time.
• Measure and keep a record of our Delivery Performance to Customers.

• Experience of managing customer accounts and conducting Business reviews (Preferred)
• Excellent verbal and written communication skills.
• Good working knowledge of word, excel, email and MRP/ERP systems
• Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time.